岗位：全职
年龄：不限
职位描述
Job Description:
- Engage in customer service quality initiatives/projects.
- Be familiar with the different methods of payment forall client groups
- Responsible to ensure all information is collected andavailable to invoice third party payers
- Ensure invoices are prepared accurately andpresent to clients to professionally
- wherethe client cannot pay all orpart of the accountescalate to manager
- Commitment to ensure that the petty cash is correct forthe day; any discrepancy has to report to the manager same day
- Ensure the transfer of revenue is correctly recorded andsigned off;
- All adjustments of invoices andall refunds must be documented andapproved by the department manager orthe Clinic Manager
- Assist patient to complete all necessary documentation forCMS orDirect billing as well as collect copies of all supporting documents
- Performing routine cash register / checkout duties without supervision.
- Receiving andprocessing payments in cash, credit card, debit card orother form of payment.
- Assisting customers with problems in a polite andprofessional manner.
- Other duties arranged by supervisor.
Requirements:
- College degree orabove.
- Minimum 2-3 year customer service related working experience in an international company
- Fluent in spoken andwritten English.
- Strong customer service mindset, particularly relating to International health care services
- Common computer skill （MS office）
- Sense of responsibility
- Professional appearance/manner
- Enthusiastic team player
- A natural desire & willingness to assist people of all nationalities
- Open to problem solving andconfronting challenging situations
- Cooperativeness -sharing information – report & approaching anytime
- Appetite forlearning
