岗位：全职
年龄：不限
职位描述
工作职责:
? Be single point of contact, get to know andkeep track of patient profile andtheir family profile
? Manage all aspects of new andexisting patient queries andneeds
? Coordination of patient care, starting fromfirst contact through all the treatment progress andpost treatment follow up care; Coordinate service needs to be provided including but not limited to arrange resources, setschedule, transportation andescort.
? masterthe work process related to service line that case manager is designated to
? Facilitate new patients visit by communicating sufficiently with patient andmedical team in advance, forcomplicated service such as surgery, to pre-arrange every contact points of patient journey, make sure the flow is smooth, andaccompany customers throughout the whole visit.
? masterservice prices/promotions andbe able to convey patients on service provided or procedure quotations within the service line
? Coordinate financial clearance for treatment package/procedure/surgery （including GOP status if any）,
? Arrange with patients ‘ follow up treatment/regular checkups/ long term treatment
? Pair up with physicians to provide better andconvenient service to patients, Be the secretary on physician calendar maintenance including exceptional patient scheduling andsending investigation report to patients based on physician’s instruction.
? Coordinate every patient’s journey smoothly , Escort patients to every point of contact with clinical team if needed
? Be primary coordinatorforpatient education on pre-procedure education, post-procedure follow up
? Maintain good relationship with patients , keep in touch with patients on regular basis , keep communication log/ records andreminders with logging events/ task list , progress , compliance to treatment, able to service client using HCRM
? Support service line on marketing by cooperating with marketing activity and recruiting patients to post good comment on public social platforms
? Be the bridge between patients andtheir physicians andJiahui operation system andinfra structures
? Motivate patients andtheir loved ones to introduce/refer more patients to Jiahui health
? Identify anddevelop relationships with personnel within servicing departments andother departments involved in the care of patients.
? Improve patient trust to Jiahui Health andpromote Jiahui brandby building good relationships with patients.
? Adheres to professional standards, policies andprocedures, quality/safety standards; updates job knowledge by continuous learning; exploring opportunities to provide value added services to patients
? Demonstrate professional standards andCode of Ethics
? masterJiahui services andbe able to introduce andoffer the correct services to patients andtheir families
? Demonstrate initiative andleadership in developing services scope orwork flow which respond to patient care needs andimprove all parties’ satisfaction.
