岗位：全职
年龄：不限
? Understandcustomers, anticipate their needs andbe proactive to their needs
? Service customers directly by doing daily rounds to assigned outpatient clinics, inpatient wards provide excellent service to customers, initiate andbuild positive relationships with them
? Respond promptly to customer inquiries andfollow up on customer’s needs
? Respond to complaints escalated by PA, manage andresolve customer complaints professionally with courtesy
? Be the bridge to clinical andadmin team to improve the smoothness on operation
? Feedback costumers’ needs to respective departments, outside of CRM scope
? Identify new sales andbusiness development opportunities.
? Cross sell andupsell Jiahui services to customers
? Feedback to MBD orany other relevant departments on service requests fromcustomers
? Introduce Jiahui services to customers during interactions
? Refer medical orclinical complains/issues to Q&S.
