北京市顺义区客服招聘

工作概述： 负责门诊患者的非医疗请求，处理客户投诉，解决客户疑难问题，接待VIP客户和会员；处理保险客户事先授权业务；负责保险客户的收银结算；收集并分析客户反馈意见；维护客户与医院的良好关系； Qualifications 资格: Hospitality ormedicine service background. 服务或医疗工作背景； Good English Communication Competence 良好的英语沟通能力； Pervious concerned working experience is preferred 有相关工作经历优先； Skills 技能: Courtesy English 礼貌英语的使用能力； Good Communication Skills 良好的沟通技巧； Computer Skills 电脑使用技能； General management skills, such as time management, coordinating skills 一般的管理技能，如时间管理，组织协调技巧等； Knowledge 知识: Hospitality ormedicine service background is preferred服务或医疗工作背景优先； Good listening andspoken English 良好的英语听力和口语； Primary Duties 主要职责： Responsible forthe requirement andnon-medical service request of inpatient andoutpatient guest. 负责住院和门诊患者的非医疗请求 Cooperated with other department so that make sure the service is going smoothly. 与其他部门合作，保服务顺利进行 Resolve complex issues with customers, handle customer complaints andprovide,proper feedback when requested. 解决复杂的问题,处理顾客投诉,并提出适当的反馈意见 Keep a good rapport with customer by effective action. 通过有效的行动，维护客户与医院的良好关系 Service VIP andNCICH Members. 接待VIP客户和会员 Collect, follow up andanalysis customer’s feedback. 收集并跟进客户反馈意见，进行定期的分析 Ensure the service standard andcomfortable of Family Lounge. 保家庭休息室的服务标准和环境舒适 Control operational performance of Customer Service Team, including front desk, switchboard.管理客户服务各个区域的表现，包括前台，总机。 Provide necessary on-job training forassociates so that maintain andenhance their service performance. 为员工提供必需的工作培训，以提高员工的工作表现。