岗位：全职
年龄：不限
职位描述
【岗位职责】
1、Arrange appointments forcustomers. 为客户做预约
2、Responsible forthe requirements andnon-medical requests of patients负责住院和门诊患者的非医疗请求
3、Cooperated with other departments to make sure the service is going smoothly. 与其他部门合作，确保服务顺利进行
4、Respond, follow-up andresolve complex issues with customers接收跟进解决复杂的客户要求
5、Collect customer’s feedbacks. 收集客户反馈信息
6、Follow processes, policies andprocedures; executeaction plans forprocess improvement in order to ensure high andconsistent standard of service across Customer Service.遵循医院规章制度，严格执行流程从而确保提供高标准、一致性的的客户服务
7、Other Work Matters Arranged by Departments部门安排的其他工作事项。
【岗位要求】
1、College diploma orabove 大学专科或以上学历
2、PET – 3 is preferred. 通过******英语水平考试3级者优先
3、Good communication skills both in Chinese andEnglish良好的中英文沟通技巧
4、Good customer service skills 良好的客服技巧
5、Computer Skills 电脑使用技能
